Support
Something not working, a doubt or an idea? Write to us: we read everything and reply as soon as we can.
Write to us
[DA CONFERMARE: email di supporto]
If it is about a problem, tell us which phone you use and what you were doing: it helps us understand sooner.
Frequently asked questions
What is Retomar?
An app for people who stopped reading and want to start again. It works out what kind of reader you are and tells you which of the books in front of you suit you best.
How does it know what I like?
At the start you answer a few questions, and your reader profile comes out of them. Then, every time you finish or drop a book and tell us how it went, the profile updates and the suggestions get better.
How does shelf scanning work?
You point the camera at the spines of the books, in a bookshop or at home. The app reads the titles and, for each book it recognises, shows how well it matches your profile, from 0 to 100.
A book is not recognised. What can I do?
Try again with more light and with the spines straight in the frame. If it still does not work you can add the book by hand. If it happens often, write to us: it helps us improve.
Are the photos of my shelves saved?
No. Normally the photo stays on your phone and we only send the text read from the spines. If the text is not readable the photo is sent to be read, but we do not keep it.
Are the suggestions written by artificial intelligence?
Yes: the reader profile and the texts explaining why you might like a book are generated by artificial intelligence models. They are suggestions and can be wrong.
Are there ads? Do you sell my data?
No, no ads and no selling of data. The details are on the privacy page.
How do I delete my account?
From the app settings. Deleting the account removes your profile, library, scans and feedback. If you cannot, write to us from the email address of the account and we will do it for you.
Privacy and data
To delete your account without the app, use the Delete account page.
To find out which data we process and how to exercise your rights, read the privacy page. The rules of the service are in the terms of use.